![]() Check that there are no headphones connected.Make sure the MUTE function has not been activated.Because each of these steps represents a possible solution to this issue, check the sound status after completing each step. ![]() Make sure that the software version of the product is updated.If the sound issues are only occurring when using the audio device with a TV, refer to this additional information.If the sound issues are occurring when using a Bluetooth wireless device, refer to this additional information.If you are connecting a computer to the audio system follow this general information about connecting an A/V component to a computer.NOTES: Click on the appropriate link below if the issue is occurring with a particular device or connection. Manuals are posted on your model support page. Consult the instruction manual that came supplied with your unit to verify if your particular unit has these features, or if more detailed information is required to perform any of the steps below. IMPORTANT: Not all of these features and/or functions are available on all products. Follow these steps to troubleshoot if there is no sound or intermittent sound from the speakers.
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